FREQUENTLY ASKED QUESTIONS
What is herbal paste? 什么是膏方？
Herbal paste is a concentrated blend of natural herbs and ingredients, formulated to support various health needs and wellness goals. Our pastes are designed for easy consumption and integration into your daily routine.
膏方是天然草药和成分的浓缩混合物，旨在支持各种健康需求和养生目标。我们在设我们的膏方时是让膏方方便食用，便于融入您的日常生活中。
How do I use the Herbal Paste?
Herbal paste can be taken directly or mixed with water. Detailed usage instructions are provided with each product.
我该如何使用膏方？
膏方可以直接食用或与热水混合。每种产品都附有详细的使用说明。
What ingredients are used in your Herbal Pastes?
Each of our herbal pastes contains a unique blend of carefully selected herbs, tailored to specific health benefits. For a comprehensive list of ingredients in each product, please visit the individual product page.
你们的膏方使用了哪些成分？
我们的每种膏方都包含精心挑选的独特草药混合物，针对特定的身体部位益处量身定制。有关每种产品的详细成分列表，请访问各个产品页面。
How should I store the Herbal Paste?
Store your herbal paste in a cool, dry place away from direct sunlight. For optimal freshness, refrigerate after opening and consume within the recommended timeframe indicated on the packaging. These storage conditions help to preserve the potency and quality of the herbs.
我该如何储存膏方？
请将膏方储存在阴凉干燥的地方，避免阳光直射。开封后最好冷藏保存，并在包装上推荐的时间内食用完。这些储存条件有助于保持草药的效力和质量。
How can I place an order?
You can place an order directly through our website or by contacting us via WhatsApp. Simply add the desired products to your cart on our website and proceed to checkout or reach out to us on WhatsApp with your order details.
我如何下订单？
您可以直接通过我们的网站或通过WhatsApp联系我们下订单。只需将所需产品添加到购物车并进行结账，或者通过WhatsApp向我们提供您的订单详情即可。
What payment methods do you accept?
We currently accept bank transfers and PayNow as payment methods. Please refer to the order confirmation for detailed payment instructions.
你们接受哪些支付方式？
我们目前只接受银行转账和PayNow作为支付方式。请参考订单确认邮件中的详细支付说明。
Can I change or cancel my order?
You can change or cancel your order within 12 hours of placing it. To ensure timely order processing, please contact our customer service team as soon as possible.
我可以更改或取消订单吗？
您可以在下单后12小时内更改或取消订单。为确保及时处理订单，请尽快联系我们的客户服务团队。
Do you offer international shipping?
We currently offer shipping within Singapore and the rest of Southeast Asia. International shipping will be available soon. Shipping fees and delivery times vary depending on your location within the region.
你们提供国际运输吗？
我们目前提供新加坡及东南亚地区的运输服务。国际运输即将开放。运费和送货时间将因您所在的地区而异。
How long will it take to receive my order?
Delivery will be fulfilled by our own in-house courier team. Orders are typically processed within 1-2 business days and shipped out within 3-5 business days. Please note that pre-order items may take an additional 2 weeks to ship.
我需要多久才能收到我的订单？
配送将由我们自己的内部快递团队完成。订单通常在1-2个工作日内处理，并在3-5个工作日内发货。请注意，预购商品可能需要额外2周时间发货。
How can I track my order?
Once your order has been shipped, you will receive a notification confirming the shipment. Please note that due to our in-house delivery service, tracking information is not available.
我应该如何追踪我的订单？
一旦您的订单发货，您将收到确认发货的通知。由于我们采用内部配送服务，因此没有追踪信息可用。
What is your return policy?
Due to the nature of our products, we are unable to accept returns.
你们的退货政策是什么？
由于我们的产品性质，我们不接受退货。
How do I get a refund?
We do not offer refunds for changed minds or unwanted items. However, we will issue a refund if your order is cancelled before shipment or if there is an error with your order caused by us.
我如何获得退款？
我们不接受因改变主意而不需要的商品退款。然而，如果您的订单在发货前被取消或由于我们的原因导致订单有误，我们将退还您的款项。
Are your herbal pastes safe?
Yes, our herbal pastes are crafted with the utmost care using high-quality, natural ingredients. We are proud to say that our products are free from preservatives, colouring, fragrance, and thickeners. This ensures a pure and potent formula. However, as with any new product, we recommend consulting with a healthcare professional if you have specific health concerns or are taking medication. Please also check the ingredient list for any potential allergies.
你们的膏方安全吗？
是的，我们的草本膏由高质量的天然成分精心制作。不含防腐剂、色素、香料和增稠剂，确保纯净有效的配方。然而，正如在尝试任何新产品一样，如果您有特定的健康问题或正在服用药物，我们建议您咨询医疗专业人士。另外，请检查成分表以确定是否存在潜在的过敏原。
Can I use herbal paste if I am pregnant/nursing or on medication?
While our herbal pastes are made with natural ingredients, we strongly recommend consulting with your healthcare provider before consuming them if you are pregnant, nursing, taking any medications, or have any underlying health conditions. This is to ensure the safety and compatibility of the paste with your specific circumstances.
如果我怀孕/哺乳或正在服药，我可以使用草本膏吗？
尽管我们的草本膏由天然成分制成，我们强烈建议您在食用前咨询您的医疗提供者，特别是如果您怀孕、哺乳、服药或有任何潜在健康问题。这是为了确保草本膏的安全性和与您具体情况的兼容性。特定膏方不适合孕妇使用。
Are there any side effects?
Our herbal pastes are generally well-tolerated. However, if you experience any adverse effects, discontinue use and consult with a healthcare professional.
使用膏方会有任何副作用吗？
我们的膏方配方是天然且不是刺激性。然而，如果您出现任何不良反应，请停止使用并咨询医疗专业人士。
How can I contact customer service?
You can reach our customer service team via email at admin@wholistichealth.com.sg or WhatsApp at 97843487
Do you offer any discounts or promotions?
Yes, we offer a forever discount for purchases of 8 or 18 bottles. Additionally, we occasionally run special promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.
你们提供任何折扣或促销活动吗？
我们会对购买8瓶或18瓶膏方的订单提供永久折扣。此外，我们还会不定期进行特别促销。注册我们的新闻通讯或关注我们的社交媒体，以了解最新的优惠信息！